If for any reason you wish to return your purchase you must notify us in writing and are liable for the cost of the return delivery. See unwanted goods section for full details. ESP No.1 will not refund the delivery cost for these routes and may suspend the delivery route at any time without notice.
Ensure you check our sizing guide before ordering.
Please open and check your order within 3 days of receiving it and inform us of any transit damage problems immediately. All items must be checked for any damage prior to incurring visible wear.
Sale ItemsItems that have been marked down from their original retail price are not eligible for refund. All mark-down sales are final.
Unwanted GoodsIf you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email.
ESP No.1 Warehouse
1640 Naomi Avenue
Los Angeles CA 90021
Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used in any way. ESP No.1 retains the right to refuse a refund on any item not deemed to be resaleable.
Please note that we do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.
You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well.
We reserve the right to refuse a refund on any item if the above conditions have not been met.
Damaged, Defective or Incorrect GoodsIf your purchase is not fit for purpose, is incorrectly described, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, at our expense if appropriate.
Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks.